About Us & FAQ


CORE VALUES

Everything we do at CV Pilots aligns with our core values:

  • Writing excellence: All of our writers are highly experienced professionals who leverage their extensive skills and market knowledge to craft your perfect CV.
  • Superior service: Through our in-depth consultation process, we make an unusual effort to get to know you and to interpret your career aspirations. Our focus is always you.
  • Unflinching integrity: We will never compromise on matters of ethics or integrity.

OUR CLIENTS

We work with driven, successful applicants at all stages of their careers.

Previous clients include finance and pharmaceutical CEOs, senior managers in top consulting firms and recent graduates working for startups and Fortune 500 companies.

Whether you are looking to grow in your current industry or to switch sectors altogether, we will tailor documents to best present your skills and aspirations.

We have worked with clients across all major industry sectors including:

  • Accounting
  • Consulting
  • Consumer Products
  • Education
  • Finance
  • Insurance
  • Investment Banking
  • IT
  • Hospitality
  • Law
  • Marketing
  • Medicine
  • Property
  • Pharmaceuticals
  • Sales
  • Sports
  • Technology

OUR FOUNDER

Matt, a Certified Professional Resume Writer, studied business communication at Cornell University.

Matt studied business writing with leading professors at Cornell and served as a Communication Consultant in Cornell’s Communication Center, where he helped students craft their job-search materials. He is now based in London.

After graduating from Cornell, Matt worked in the corporate sector, where he discovered that otherwise qualified candidates were frequently rejected from interview opportunities due to poorly written CVs.

As friends and colleagues reached out to Matt for CV help, he began writing professionally—and founded CV Pilots, where he and his team bring writing excellence, superior service and market expertise to applicants who are looking for job-search services beyond mere CV assistance.

For over eight years, Matt has been writing for job seekers from all backgrounds including executives, experienced professionals and recent graduates. He also works with international applicants seeking UK-based positions. Matt has lived and worked in the UK, US and Italy.

The considerable skills, insight and solid track record of Matt and his team ensure that with CV Pilots you will be in safe hands!

To learn more about us, take a look at the FAQs below. If you have any additional questions, feel free to email us at team@cvpilots.co.uk or call on 0207 043 2684.

FAQ

What is an Applicant Tracking System (ATS)?

What they do

Applicant Tracking Systems (ATS) are used by HR departments to manage the recruiting process and keep applications organised. They also help recruiters quickly screen candidates so that only CVs relevant to a given position make it through the initial screening.

Examples of applicant tracking systems you may have come across when submitting applications include Jobvite, LinkedIn Recruit, SuccessFactors, Taleo and Workday.

How recruiters use them

When recruiters receive a high volume of applicants for a given position, they often use ATS search and filter functions to find top candidates based on keywords related to that role. As a result, it is important to customise your CV to specific job postings, especially if you are applying for roles at larger corporations.

How we can help

We apply CV design and keyword optimisation principles that ensure your CV makes it through ATS scans.

How are we qualified to write your CV?

We are members of the Professional Association of Resume Writers and Career Coaches.

All of our writers are highly educated and experienced professionals with an acute knowledge of industry best practices surrounding keyword optimisation, CV design and CV writing grammar and style.

Our founder will personally review every CV we work on, so you can rest assured that our meticulous standards will be upheld at all times.

What is our Money-Back Guarantee?

Our promise

We guarantee that you will be satisfied with our services. We will work with you throughout the process to make sure you are content with your final products.

If you are not satisfied, we will provide you with a full refund as long as you let us know before approving your final draft(s).

Our disclaimer

Your CV is just one component of the job search process, and therefore we cannot guarantee that you will receive interviews or job offers as a result of using our services.

No trustworthy CV writer can or should guarantee placement. Too many variables beyond our control—your fit for a particular role, the quality of other applicants and interview performance—can influence a hiring decision.

However, you can be confident that we will help you to identify and then highlight your strongest credentials—and to communicate them to recruiters in an effective way.

For additional details regarding our guarantee and return policy, please see our Terms of Service.

What will your CV look like?

We design all our documents to adhere to the highest professional standards and incorporate design elements that will make your messages visually inviting, maximise skim-value and draw the reader’s attention to the most important information on the page.

You can view examples of what your documents will look like on our package pages.

We do not produce documents with extensive colours, images or graphic design because we find that they are not well received by recruiters in most professions and are not always compatible with applicant tracking systems (ATS).

How soon will I receive my documents?

Standard Service

Our standard turnaround time for delivery of draft documents is four business days once you provide all relevant information.

If you need a faster turnaround time, you have the option to add Rush Service to your package:

Next-Day Rush Service

Our Rush Service turnaround time for delivery of draft documents is one business day. You will also receive priority revisions.

Two-Day Express Service

Our Express Service turnaround time for delivery of draft documents is two business days. You will also receive priority revisions.

What is your code of ethics?

We abide by the Professional Association of Resume Writers and Career Coaches' Code of Business Ethics:

We promise to serve you in good faith and to the best of our ability by:

Providing you with services that will help you reach your career goals regardless of your race, colour, religion, age, national origin, sex, age, disability or level of income

• Keeping your personal information strictly confidential and never releasing it without your prior authorisation

• Delivering high-quality service and products within the time frame promised and providing honest advice at all times

• Monitoring and researching the latest resume writing, hiring and recruiting trends and applying them to our work

• Complying with all applicable laws that affect you and our business