Terms of Service



This website (www.cvpilots.co.uk) is operated by Decollo (the parent company of CV Pilots).

Throughout the website (“Site”), the terms “we,” “us” and “our” refer to Decollo. Decollo offers this Site including all information, tools and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our Site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”) including those additional terms and conditions and policies referenced herein and/or that are emailed to you upon placing your order. These Terms of Service apply to all users of the Site including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our Site and/or making your purchase. By accessing or using any part of the Site and/or making a payment, you agree to be bound by these Terms of Service. Failure to fully read the Terms of Service does not constitute a waiver of their application.

If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. Shopify Inc. provides us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Site through which the service is provided without express written permission by us.

You agree to provide true, accurate and complete information about yourself as prompted by the Site and during the service process.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Site is at your own risk.

This Site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.


Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Products or services are available exclusively online through the Site. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to describe the products and services you will receive as accurately as possible.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this Site is void where prohibited.

We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.


Writing Services

Writing is a creative, personalised service, and we devote a significant amount of time to preparing well-written, high-quality documents for our clients. Our pricing reflects the time we dedicate to reviewing your documents, your consultation and the writing, formatting and revision processes. Upon receiving your order, we allocate time in our schedule for your consultation and the writing process.

As such, our refund policy is structured on a time spent basis, as follows:

  • Cancellation before phone consultation: Full refund of total project price minus 10% cancellation fee and, if you book and fail to cancel a phone consultation within 24 hours, a £75 missed appointment fee
  • Cancellation after phone consultation: 50% refund of total project price
  • Cancellation after first draft has been delivered: Nonrefundable

All refunds are in the form of the original payment: we cannot be held responsible for any foreign currency fluctuations that may have resulted between the time you place your order and receive your refund.

We reserve the right to cancel a client’s project and provide a full refund at any time, for any reason.

Writing Project Holds

If you do not return your completed questionnaire and schedule your phone consultation within 30 days of placing your order, your project will be placed on hold.

If our published pricing changes while your project is on hold, you will be liable for the price difference, which must be paid prior to restarting your project.

If your project remains on hold for over 30 days, you will be subject to any price difference plus a 10% reinstatement fee, which must be paid prior to restarting your project.

If your project remains on hold for over 90 days, your order will be considered forfeited and is no longer refundable. If you wish to complete your project at this stage, you will be subject to a 10% reinstatement fee plus any price difference, if applicable.

Review Services

All sales of CV, cover letter and LinkedIn review services, which consist of written and oral feedback on your documents and/or profile, are final.

Career Coaching Services

Any completed career coaching sessions purchased as part of a career coaching package or on an ad hoc basis are nonrefundable.

Any unused career coaching sessions purchased as part of a pre-paid coaching package will be refunded if the client and/or coach decide to terminate the coaching process for any reason.

Any career coaching sessions purchased as part of a pre-paid coaching package expire six months after the purchase date, and any unused sessions after this date will be non-refundable.

Career Transitions Service

Coaching services included as part of the career transitions service or outplacement services are nonrefundable and expire six months from the commencement of services.


The terms in this section apply to our CV, cover letter, LinkedIn and professional biography writing services. These terms also apply to any bespoke writing services requested including but not limited to web copy and blog posts.

Writing your documents is an iterative process: you should expect to collaborate with your writer as required after placing your order by providing all necessary information, providing constructive and detailed feedback on your draft documents as requested and responding to communications in a timely manner.

To ensure that we are able to prepare your documents to your satisfaction and in a timely manner, we ask that you review the following outline of the writing process.

Writing and Editing Process

The document preparation process generally consists of the following steps.

Questionnaire and relevant documents: You must provide us with a completed questionnaire and any additional information requested at least 24 hours prior to your initial phone consultation. If we do not receive the requested documents within 24 hours of the scheduled phone consultation, we reserve the right to cancel the phone consultation, and you will be subject to a £75 rescheduling fee.

Initial consultation: The initial consultation (45 minutes to one hour) will take place after we receive and review your questionnaire.

It is incumbent that you thoroughly fill out the questionnaire and prepare for the initial consultation to ensure that we have adequate information to work with during the writing process. Any new information not provided on the questionnaire, during the initial consultation or prior to commencement of the writing process will not be included on the first draft. Additional work to add such new information will be subject to our hourly consulting fee.

First drafts: Initial drafts will be delivered via email within the timeframe promised (see detailed turnaround times below).

Client feedback & optional follow-up consultation: Upon receipt of the initial draft(s), you must review the document(s) and provide thorough and specific feedback on requested changes within ten business days. This feedback can be provided via email or via a 30-minute follow-up phone consultation.

If you do not request revisions or provide any feedback within ten business days, the project will be considered finalised and is no longer refundable. Any additional changes requested after this period will be subject to our hourly consulting fee.

First-round strategic revisions: All major changes to the content and structure of your documents must be completed at this stage. We will make requested revisions to your first draft within the turnaround times for “revisions and edits” provided below.

Second-round minor revisions: Upon receipt of the revised draft(s), you must review the document(s) and provide thorough feedback on requested changes within five business days. We will make minor revisions requested to your second draft within the turnaround times for “revisions and edits” provided below. No major changes or content overhauls will be permitted at the second-round revision stage: any major changes (including but not limited to adding new positions and/or additional content and making major design changes) will be subject to our hourly consulting fee.

We strive to ensure that all projects are completely free of errors. However, you are responsible for thoroughly proofreading all final drafts. We cannot be held liable for any losses incurred as result of errors, omissions, false statements or inaccuracies.

Turnaround Times

Turnaround times provided are from the point at which we receive all information requested including but not limited to prior career documents, our completed questionnaire and the completion of an introductory consultation call.

The turnaround times are as follows:

Standard Timeline

  • First draft: Five business days
  • Revisions and edits: Two business days

Next-Day Rush Service

  • First draft: One business day
  • Revisions and edits: One business day

Two-Day Express Service

  • First draft: Two business days
  • Revisions and edits: One business day

We cannot be held liable for any losses incurred as result of our failure to meet expected turnaround times. We reserve the right to extend turnaround times as needed and will provide notice of such changes via email.

Hourly Consulting Rate

Any services that go beyond the scope of work outlined in the “Writing and Editing Process” or any bespoke services will be billed at our hourly consulting rate of £100 per hour.

We will obtain your permission prior to commencing any work billed at an hourly rate.

Phone Consultation

We hold time in our calendar to prepare for and hold the any consultation session(s) that may be included as part of the writing services you have ordered.

You must notify us at least 24 hours prior to your scheduled phone consultation if you are no longer able to attend for any reason. If you do not, you will be subject to a £75 rescheduling fee that must be paid prior to booking a new time.

If you miss your consultation or are more than 15 minutes late for your call, you will need to reschedule and will be subject to a £75 fee that must be paid prior to booking a new time.

As an alternative, we will email you any questions and requests for necessary information at no additional charge.


We hold time in our calendar to prepare for and hold any career coaching sessions that are provided on an ad hoc basis or as part of a career coaching package, the Career Transitions service or outplacement package.

You must notify us at least 24 hours prior to your scheduled career coaching session if you are no longer able to attend for any reason. If you do not notify us and miss a session or are more than 15 minutes late, your session will be considered complete and is nonrefundable.


The Career Transitions service includes both writing services and career coaching services. All policies in Section 7 and Section 8 above also apply to writing and coaching services provided as part of the Career Transitions service.


Refer to contract.


We reserve the right to refuse any order you place with us for any reason. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address.

If we feel that your requested services may require more resources than standard (such as with projects including but not limited to academic CVs that tend to be much longer than standard CVs), we will refuse your order and contact you at the email address provided at the time of your order. If possible, we will provide you with a custom quote for our services. Alternatively, we may offer to bill such services at our hourly consulting rate.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

All of our prices are fully inclusive of all global consumption and sales taxes such as VAT and GST that we may be legally obligated to apply to our customers based on their physical locations. We are not responsible for foreign transaction fees or other fees that may be assessed by your financial institution or credit card company.


We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the Site (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third parties.

This Site may contain affiliate links to products. We may receive a commission for purchases made through these links.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third party's policies and practices carefully, and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.


If, at our request, you send certain specific submissions (such as comments and reviews) or without a request from us you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or otherwise (collectively, 'Comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Comments that you forward to us.

We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

We reserve the rights to use all Comments, feedback and ratings related to our services for marketing purposes. When Comments, feedback or ratings are used in company marketing, we reserve the right to use first names for our purposes but will keep all other personal information confidential.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your Comments will not violate any right of any third-party including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Comments and/or uploads will not contain libellous or otherwise unlawful, abusive or obscene material or contain any computer virus, corrupt files or programs or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party.


Your submission of personal information through the store is governed by our Privacy Policy.


We are the owners or licensees of all intellectual property rights on our Site and all materials published on it. These works are protected by copyright laws and treaties around the world, and all such rights are reserved.

You must not use any part of the materials on our Site for commercial purpose without our permission. You may not reproduce any part of our Site in any format without our prior written consent including (content, images and designs).


Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

Although we operate in good faith with the intention achieve the best possible results with regard to your documents and subsequent job search, we do not warrant that the results obtained from the use of our Service will be accurate or reliable. We do not guarantee that our Service will result in you being called for interviews or offered employment, and we are not responsible for any employment-related decisions you make regardless of the reason for which they are made.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied including, but not limited to, all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

In no case shall Decollo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service or for any other claim related in any way to your use of the Service or any product including, but not limited to, any errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Decollo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our Site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination and/or accordingly may deny you access to our Service (or any part thereof).


Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


This Site is controlled and operated by the Company from its offices within the United Kingdom. We make no representation that the Site, Service or any related information offered by us are appropriate or available in other locations. Those who access the Site from within the EU are protected by the GDPR, the EU-U.S. Privacy Shield and our Privacy Policy. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. You may not use or export the Service on the Site in violation of United Kingdom export laws and regulations. You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom and the country in which you reside (if different from the United Kingdom).


These Terms of Service and any separate agreements whereby we provide you services and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.


We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at team@cvpilots.co.uk.

Our mailing address is: Decollo | 60 Seymour Street | London W1H 7JN | United Kingdom.


By accessing and using the Site, you consent to and agree to be bound by the terms and conditions set forth above. If we decide to change these terms, we will post changes on this web page as soon as possible.