What is outplacement support? How do I choose a provider?

Matt Glodz
What is outplacement support? How do I choose a provider?

We explain how outplacement works and what to consider when choosing a service

Many of our small to medium-sized business clients and individual clients have never heard of outplacement before working with us.

In this article, we provide an overview of exactly what it is and how it works.

Simply put, outplacement providers help individuals who were recently made redundant or are going through a career change navigate the process.

A good outplacement company equips its clients with the practical tools they need to secure new roles whilst also providing emotional support.

What elements are included in an outplacement support package?

Services provided include CV and cover letter writing, LinkedIn profile development, job application strategy development and career coaching.

Companies can vary significantly in the level of service provided for each of these elements.

For example, some firms rewrite a client's CV and cover letter whilst some only review their documents and provide feedback.

Other services offer an online portal with a CV builder and other resources.

How does an individual get outplacement services?

When companies have to let go of employees due to redundancies or restructuring, they often include outplacement support as part of their severance packages.

Companies can choose to have all departing employees work with a single outplacement provider, often negotiating a volume discount.

Alternatively, companies can provide departing employees with an allowance that they can use towards a service of their choosing.

What should I look for in an outplacement provider?

We believe that the number one thing to look for in an outplacement provider is someone who provides a highly-personalised service.

Whether you looking to secure outplacement support for employees leaving your company or individual services for yourself, you should conduct your research.

Navigating a job loss or career transition can be one of the most stressful experiences an individual will go through.

Clients should be able to reach out to their main contact directly with any questions they have throughout the job search and application process, for example.

At its core, outplacement can be a valuable service that helps take the pressure off of someone's shoulders and decreases the amount of time it takes them to find a new job.

Unfortunately, many firms offer a generic service that simply "ticks off the boxes" while adding little real value to their clients.

Why do companies provide outplacement services to employees?

Companies want to support their departing employees, knowing that there is potential for backlash from employees who have lost their jobs.

For example, employees who have been with a company for 10+ years and have been let go due to budget cuts or restructuring will likely harbour some hard feelings.

In such cases, the investment in outplacement services can reap dividends from both a reputational and corporate liability perspective.

When a company at least offers to provide support during this challenging time, those affected will be less likely to badmouth the organisation, minimising potential reputational damage.

More importantly, by offering outplacement services, a company can minimise the likelihood that the employees who were let go will pursue litigation.

What does the outplacement process look like?

The ways in which outplacement services are delivered vary from provider to provider.

As we mentioned, some outplacement companies operate on a high-volume basis, leaving their clients feeling like they were simply rushed through a funnel and sent on their way.

Though a company can enlist an outplacement firm with the best intentions in mind, such an approach can have the opposite effect.

It may leave departing employees feeling as if the company never cared about them, to begin with.

At smaller outplacement firms, clients can generally expect an approach that is high-touch and will therefore provide better emotional and practical support to those affected.

What do your services look like?

At CV Pilots, we offer packages with base components for employers to choose.

These packages can include end-to-end CV and cover letter writing and a certain amount of time allocated to career coaching, for example.

Each of our suggested standard offerings can be tailored to a firm’s individual needs and budget, however.

More importantly, once we start to work with the individuals who were affected by redundancy, we provide plenty of one-on-one attention.

Our service starts with a strategy session where we help clients reframe their situations from a feeling of loss to a chance to embrace a new opportunity.

From there, we leverage a powerful combination of practical tools and coaching to help clients secure new roles more quickly.

In Summary

Outplacement support can benefit both the companies who invest in it as well as the individual employees affected by redundancy.

Unfortunately, the service is often viewed as impersonal and ineffective.

This reputation stems from providers who are more concerned with profits than the impact of their work on a person’s career success and emotional well-being.

As such, we recommend asking questions before signing onto a contract to understand exactly what components are included and how the process works.

About CV Pilots

CV Pilots is an award-winning executive CV writing firm and a proud member of the Professional Association of Resume Writers and Career Coaches. Our previous clients include CEOs and senior executives at the world's leading companies.

As a professional services firm, we take your reputation seriously. We are committed to delivering writing excellence and superior service while operating with integrity and discretion. Recruitment firms we partner with also trust us to consistently deliver quality documents for their clients.

Our writers have studied at top-tier universities and have strong writing backgrounds coupled with industry experience.

Here's how we can help you:

CV, Cover Letter and LinkedIn Writing Services: If you are looking for end-to-end support, hire one of our professional CV writers to rewrite your documents from the ground up. 

Executive CV Template Downloads: If you plan to prepare your own CV, consider using one of our classic, ATS-friendly CV templates for Microsoft Word.

To learn more about our services, book an introductory call with our founder here or email team@cvpilots.co.uk.

About the AuthorMatt Glodz

Matt Glodz is the Founder and Managing Partner of CV Pilots and a Certified Professional Resume Writer.

After studying business communication at Cornell University, Matt worked for global companies, where he noted that qualified candidates were frequently denied interview opportunities due to poorly written documents.

At CV Pilots, Matt combines his solid business and writing background to craft CVs that give his clients the best chance of landing interviews. He has lived in the UK, US and Italy.

Based in London, he currently works with applicants ranging from CEOs to recent graduates and has been writing CVs for over 10 years.

He has been quoted on numerous business and career-related topics in outlets including Business Insider, CNBC, Fortune, Glassdoor, The Ladders, The Times and Thrive Global.

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